{"page":{"id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","name":"Easol platform","url":"https://status.easol.com/","updated_at":"2026-09-03T13:23:40Z"},"incidents":[{"id":"01M1K2EH9HR624M226A6TC0K60","name":"Elevated Timeouts","status":"resolved","created_at":"2026-09-03T07:24:04Z","updated_at":"2026-09-03T13:23:40Z","resolved_at":"2026-09-03T13:23:40Z","impact":"major","page_id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","incident_updates":[{"id":"01M1KQ0ZFDTWAVPV1AX2AJ00ZJ","body":"Site performance remains stable. Incident resolved.","created_at":"2026-09-03T13:23:40Z","display_at":"2026-09-03T13:23:40Z","incident_id":"01M1K2EH9HR624M226A6TC0K60","status":"resolved","updated_at":"2026-09-03T13:23:40Z"},{"id":"01M1K8QVNVVSY802KGPEAVPBTQ","body":"Requests have stabilised across the platform. We are continuing to monitor performance.","created_at":"2026-09-03T09:14:01Z","display_at":"2026-09-03T09:14:01Z","incident_id":"01M1K2EH9HR624M226A6TC0K60","status":"monitoring","updated_at":"2026-09-03T09:14:01Z"},{"id":"01M1K6NX601GHNS153QJ6M21YF","body":"We've identified the cause of the timeouts and are implementing fixes now.","created_at":"2026-09-03T08:38:00Z","display_at":"2026-09-03T08:38:00Z","incident_id":"01M1K2EH9HR624M226A6TC0K60","status":"identified","updated_at":"2026-09-03T08:38:00Z"},{"id":"01M1K2EH9HCVX50V8BX0F0KBT4","body":"Customers on site may experience slow requests or requests that timeout.","created_at":"2026-09-03T07:24:04Z","display_at":"2026-09-03T07:24:04Z","incident_id":"01M1K2EH9HR624M226A6TC0K60","status":"investigating","updated_at":"2026-09-03T07:24:04Z"}]},{"id":"01KMQCVY3GVCSFA98N5VC9PQHM","name":"Small percentage of timeouts across the platform","status":"resolved","created_at":"2026-03-27T10:19:03Z","updated_at":"2026-03-27T12:47:33Z","resolved_at":"2026-03-27T12:47:33Z","impact":"minor","page_id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","incident_updates":[{"id":"01KMQNBV85EPCXTDGBG97TKJCM","body":"Incident resolved.","created_at":"2026-03-27T12:47:33Z","display_at":"2026-03-27T12:47:33Z","incident_id":"01KMQCVY3GVCSFA98N5VC9PQHM","status":"resolved","updated_at":"2026-03-27T12:47:33Z"},{"id":"01KMQMWHWYS3689HCKY1G5J4Z6","body":"We've identified the issue: a cart component introduced a bug that made rendering the page extremely complex and memory-intensive and that was causing our servers to run out of memory. A fix is being implemented.","created_at":"2026-03-27T12:39:12Z","display_at":"2026-03-27T12:39:12Z","incident_id":"01KMQCVY3GVCSFA98N5VC9PQHM","status":"monitoring","updated_at":"2026-03-27T12:39:12Z"},{"id":"01KMQFAMMF8W6FPQQ197BJFZAG","body":"We've mitigated most of the bad traffic hitting the platform and we haven't seen any timeouts for the last 20 minutes. We'll keep monitoring and focus on finding the root cause now.","created_at":"2026-03-27T11:02:02Z","display_at":"2026-03-27T11:02:02Z","incident_id":"01KMQCVY3GVCSFA98N5VC9PQHM","status":"monitoring","updated_at":"2026-03-27T11:02:02Z"},{"id":"01KMQE6EN7JKTXCMHR9HZEDRS9","body":"We are still investigating the root cause for now, no current ETA for a fix. We have taken some actions to block AI agents traffic and things have improved with no timeouts for the last 10 minutes.\n\n \n\nNext update in 30 minutes","created_at":"2026-03-27T10:42:16Z","display_at":"2026-03-27T10:42:16Z","incident_id":"01KMQCVY3GVCSFA98N5VC9PQHM","status":"investigating","updated_at":"2026-03-27T10:42:31Z"},{"id":"01KMQCVY3GZ874SDC0FWDPX9E1","body":"We're experiencing a small percentage of timeouts across the platform (under 1%). This means the vast majority of users and actions should not be impacted, however you might experience intermittent errors. Our engineering team is investigating. \n\nNext update in 30 minutes.","created_at":"2026-03-27T10:19:03Z","display_at":"2026-03-27T10:19:03Z","incident_id":"01KMQCVY3GVCSFA98N5VC9PQHM","status":"investigating","updated_at":"2026-03-27T10:19:03Z"}]},{"id":"01KHRMB5446B4Y9XFYB7YMDR78","name":"Intermittent DNS Resolution for Easol platform","status":"resolved","created_at":"2026-02-18T15:01:51Z","updated_at":"2026-03-12T18:20:23Z","resolved_at":"2026-02-19T09:23:06Z","impact":"minor","page_id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","incident_updates":[{"id":"01KHTKBK4C94E9TBE31H64CP56","body":"We're resolving the incident, as DNS resolution and all related services have been operating normally since 14:29.","created_at":"2026-02-19T09:23:06Z","display_at":"2026-02-19T09:23:06Z","incident_id":"01KHRMB5446B4Y9XFYB7YMDR78","status":"resolved","updated_at":"2026-02-19T09:23:06Z"},{"id":"01KHRMB544XXD1ABBFKM3BMSAC","body":"One of our 3rd-party providers for DNS management and domain registration has reported intermittent DNS resolution issues since 8:35 UTC this morning. \nThis caused delays on incoming emails and some payment notifications Since we identified this, we have taken measures to mitigate the impact and reconfigured our email and payment services.\nWe are monitoring progress and will continue evaluating DNS provider options to improve reliability.\nWe apologise for any disruption you might have encountered.","created_at":"2026-02-18T15:01:51Z","display_at":"2026-02-18T15:01:51Z","incident_id":"01KHRMB5446B4Y9XFYB7YMDR78","status":"monitoring","updated_at":"2026-02-18T15:01:51Z"}]},{"id":"01KH4A0226ZQ33BN4S36QJP9JN","name":"Intermittent connection issues","status":"resolved","created_at":"2026-02-10T17:36:13Z","updated_at":"2026-03-12T18:20:23Z","resolved_at":"2026-02-10T19:36:41Z","impact":"minor","page_id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","incident_updates":[{"id":"01KH4GWMWYAA44NJPX0JMD2B57","body":"We have been notified by our third party provider that the incident has been resolved and have can confirm our services operational.\n\nOnce again we apologise for the inconvenience this may have caused and we will continue to monitor for possible regressions.\n\nThanks","created_at":"2026-02-10T19:36:41Z","display_at":"2026-02-10T19:36:41Z","incident_id":"01KH4A0226ZQ33BN4S36QJP9JN","status":"resolved","updated_at":"2026-02-10T19:36:41Z"},{"id":"01KH4D06AH0E5QERZKBKCW6DC6","body":"Our upstream provider is currently working on a fix and we are continuing to investigate possible alternatives.\n\nPlease note that this issue only affects the \"myeasol.com\" domain and subdomains, which unfortunately includes creator dashboards. However, if your site CNAME record is set to \"ssl.myeasol.net\", you won't be impacted.\n\nWe apologise for the inconvenience and will continue to provide updates as we can.","created_at":"2026-02-10T18:28:43Z","display_at":"2026-02-10T18:28:43Z","incident_id":"01KH4A0226ZQ33BN4S36QJP9JN","status":"investigating","updated_at":"2026-02-10T18:28:43Z"},{"id":"01KH4A0226H3KQJ8N8YXXCNF89","body":"The platform is currently experiencing intermittent DNS connection issues related to an incident with an upstream provider.\n\nOur team is monitoring the incident and looking at alternative solution in the meantime and will provide an update soon.\n","created_at":"2026-02-10T17:36:13Z","display_at":"2026-02-10T17:36:13Z","incident_id":"01KH4A0226ZQ33BN4S36QJP9JN","status":"investigating","updated_at":"2026-02-10T17:36:13Z"}]},{"id":"01KABCKC7M5Q2ZNR16FC99J2Z4","name":"Elevated 500 Errors for Some Users","status":"resolved","created_at":"2025-11-18T11:46:31Z","updated_at":"2026-03-12T18:20:23Z","resolved_at":"2025-11-18T17:35:25Z","impact":"major","page_id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","incident_updates":[{"id":"01KAC0J7PDJ2NZX4GWGR63YYFW","body":"We are now seeing full recovery across our platform following Cloudflare’s fix. \n\nAll services are performing as expected and we are resolving the incident. \n\nWe will continue to monitor closely, but no further impact is anticipated.","created_at":"2025-11-18T17:35:25Z","display_at":"2025-11-18T17:35:25Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"resolved","updated_at":"2025-11-18T17:35:25Z"},{"id":"01KABQ02TQV45R2WW84QE6D7MZ","body":"Cloudflare has reported that a fix has been implemented and they are now monitoring for any remaining issues. \n\nFollowing this, we are seeing stability return across our platform and our services are moving back to operational status.\n\nWe will continue to keep an eye on performance as Cloudflare completes their monitoring, but at this stage all core functionality is recovering as expected. \n\nFurther updates will be provided if anything changes.","created_at":"2025-11-18T14:48:13Z","display_at":"2025-11-18T14:48:13Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"monitoring","updated_at":"2025-11-18T14:48:13Z"},{"id":"01KABNJXPYN5JWKGFVG3N56RSB","body":"We are still seeing significant disruption due to the ongoing Cloudflare incident.\n\n \n\nCloudflare has reported progress on their side, but the issues affecting our traffic are not yet resolved. \n\nWe are closely monitoring their remediation efforts and will provide further updates as the situation develops.","created_at":"2025-11-18T14:23:34Z","display_at":"2025-11-18T14:23:34Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"monitoring","updated_at":"2025-11-18T14:23:34Z"},{"id":"01KABGNB6QGGD7ACCZ1MY2BE6J","body":"We are seeing increased issues originating from Cloudflare again.\n\nWe will continue to provide updates as the incident progresses.","created_at":"2025-11-18T12:57:30Z","display_at":"2025-11-18T12:57:30Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"monitoring","updated_at":"2025-11-18T12:57:30Z"},{"id":"01KABFCQB52E6K9TPKRHE8V22B","body":"We are continuing to see recovery across our services following the Cloudflare incident. \n\nError rates have reduced significantly, although a small portion of traffic may still experience intermittent issues while Cloudflare completes their remediation work.\n\nCloudflare has confirmed a global outage and is actively restoring full stability across their network.","created_at":"2025-11-18T12:35:19Z","display_at":"2025-11-18T12:35:19Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"monitoring","updated_at":"2025-11-18T12:35:19Z"},{"id":"01KABCY3KW1XMJQN3GMJ10FGAC","body":"We are seeing intermittent 500 responses impacting a portion of traffic. \nThe issue appears to be within Cloudflare’s network path, causing some requests to fail. \nWe are monitoring the situation and will provide updates as it stabilises.\n\nCloudflare has posted a status update confirming a global outage, we will keep in touch with them and update you as soon as possible. ","created_at":"2025-11-18T11:52:23Z","display_at":"2025-11-18T11:52:23Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"identified","updated_at":"2025-11-18T11:53:59Z"},{"id":"01KABCKC7M8G84P6ST3G9G246E","body":"We are seeing intermittent 500 responses impacting a portion of traffic. \nThe issue appears to be within Cloudflare’s network path, causing some requests to fail. \nWe are monitoring the situation and will provide updates as it stabilises.","created_at":"2025-11-18T11:46:31Z","display_at":"2025-11-18T11:46:31Z","incident_id":"01KABCKC7M5Q2ZNR16FC99J2Z4","status":"investigating","updated_at":"2025-11-18T11:46:31Z"}]},{"id":"01K8R6H7R1A6PWPVW5X06W7YCV","name":"Customer sites and the site builder experiencing issues where images were not displaying as expected.","status":"resolved","created_at":"2025-10-29T14:39:14Z","updated_at":"2026-03-12T18:20:23Z","resolved_at":"2025-10-29T17:54:40Z","impact":"minor","page_id":"01HRQ6HCQ0GVF08TSGKB0BQ8EA","incident_updates":[{"id":"01K8RHQ3057WKA4N151DCS3DYZ","body":"\u003e The root cause of this issue has been resolved. If you notice any images not displaying correctly on your site, please reach out to our Support team and we’ll be happy to assist.","created_at":"2025-10-29T17:54:40Z","display_at":"2025-10-29T17:54:40Z","incident_id":"01K8R6H7R1A6PWPVW5X06W7YCV","status":"resolved","updated_at":"2025-10-29T17:54:40Z"},{"id":"01K8RDYVG7ZSDV80NEFGCPSJ0F","body":"Receipt PDFs have been regenerated. \n\nThe only thing left to clean up is the images; we're still working on that.","created_at":"2025-10-29T16:49:00Z","display_at":"2025-10-29T16:49:00Z","incident_id":"01K8R6H7R1A6PWPVW5X06W7YCV","status":"monitoring","updated_at":"2025-10-29T16:49:00Z"},{"id":"01K8RDBA63JR8NA2661XTPQJZ8","body":"Invoice PDFs have been regenerated and fixed, now running the fix for receipts.","created_at":"2025-10-29T16:38:20Z","display_at":"2025-10-29T16:38:20Z","incident_id":"01K8R6H7R1A6PWPVW5X06W7YCV","status":"monitoring","updated_at":"2025-10-29T16:38:20Z"},{"id":"01K8RA68JE535G1X24SX1ASFT3","body":"We are pretty confident that the bad upgrade only affected files uploaded to the platform within the period 1-2:30pm. We have identified 26 invoices and 56 receipts that need regenerating, preparing the work for that now.\n\nIn parallel, we're still working through the plan to fix the broken images.","created_at":"2025-10-29T15:43:08Z","display_at":"2025-10-29T15:43:08Z","incident_id":"01K8R6H7R1A6PWPVW5X06W7YCV","status":"monitoring","updated_at":"2025-10-29T15:43:08Z"},{"id":"01K8R7E0QQM3PMZS4MVK0RYEQQ","body":"There are still several image files affected, and we're developing a plan to fix them. We will provide a further update once the plan is in place.","created_at":"2025-10-29T14:54:57Z","display_at":"2025-10-29T14:54:57Z","incident_id":"01K8R6H7R1A6PWPVW5X06W7YCV","status":"monitoring","updated_at":"2025-10-29T14:54:57Z"},{"id":"01K8R6H7R18HCZ7Q5HA9GCCX7E","body":"An upgrade to one of our platform dependencies caused images to fail to load correctly on customer sites and within the site builder, resulting in errors and missing or empty image responses for users. The browsing experience of the sites might have been impacted.\n\nWe reverted the upgrade to restore image functionality and we are currently monitoring our systems.","created_at":"2025-10-29T14:39:14Z","display_at":"2025-10-29T14:39:14Z","incident_id":"01K8R6H7R1A6PWPVW5X06W7YCV","status":"monitoring","updated_at":"2025-10-29T14:39:14Z"}]}]}