Resolved
Incident resolved.
Monitoring
We've identified the issue: a cart component introduced a bug that made rendering the page extremely complex and memory-intensive and that was causing our servers to run out of memory. A fix is being implemented.
Monitoring
We've mitigated most of the bad traffic hitting the platform and we haven't seen any timeouts for the last 20 minutes. We'll keep monitoring and focus on finding the root cause now.
Investigating
We are still investigating the root cause for now, no current ETA for a fix. We have taken some actions to block AI agents traffic and things have improved with no timeouts for the last 10 minutes.
Next update in 30 minutes
Investigating
We're experiencing a small percentage of timeouts across the platform (under 1%). This means the vast majority of users and actions should not be impacted, however you might experience intermittent errors. Our engineering team is investigating.
Next update in 30 minutes.
