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Elevated Timeouts
Resolved·Partial outage

Site performance remains stable. Incident resolved.

Thu, Sep 3, 2026, 01:23 PM
(3 weeks ago)
·
Affected components
Sep 3, 2026, 07:24 AM
09:14 AM
Checkout
Payments
Websites
App
Dashboard Reporting
Custom Reporting
Updates

Resolved

Site performance remains stable. Incident resolved.

Thu, Sep 3, 2026, 01:23 PM

Monitoring

Requests have stabilised across the platform. We are continuing to monitor performance.

Thu, Sep 3, 2026, 09:14 AM(4 hours earlier)

Identified

We've identified the cause of the timeouts and are implementing fixes now.

Thu, Sep 3, 2026, 08:38 AM(36 minutes earlier)

Investigating

Customers on site may experience slow requests or requests that timeout.

Thu, Sep 3, 2026, 07:24 AM(1 hour earlier)